REFUND / RETURN POLICY

All  products undergo rigorous quality checks before being dispatched by Q and C team. Hence we have no return, no exchange and no refund policy.

POLICY

Returns and Exchanges will only be accepted if: 

• Order was damaged in transit.
• Order was Incorrect.

This is highly unlikely, but we might have a room for human error. If for some reason if you receive a defective products from us, you may be able to return the same.

You can do so by sending us an email within 24 hours of the package delivery along with order number. Moreover, You must send us an unboxing with no cuts and editing, the video should include the opening of the mailing package till the defect being showcased clearly as a proof of damaged or incorrect product. Breach of this policy can lead to rejection of return requests. Then you may return the order exactly as you received it, unworn, with original packaging.

Once we receive the request for return, our Quality Control Team will confirm whether the product is approved for return, if your product is approved for return then you can ship the product back at the given address in the mail within 48 hours of the return request accepted. Please note one way shipping charges has to be borne by you.

Package lost in shipment sent by you. Package refused by recipient

• Products that have been returned in a used or damaged condition
• Products returned due to size issues (Please check the size guides carefully before making a purchase)
• Incorrect delivery address and failed delivery attempt by our courier agent which will lead to package being shipped back to us, In that case you will have to bear the shipping charges again.
• If the jewelry is not faulty or damaged in any way

for More Query Contact us info@aussieluv.com