REFUND / RETURN POLICY

At Aussieluv, we prioritize the quality of our products. Each item undergoes rigorous quality checks by our Quality Control (Q and C) team before being dispatched. However, we understand that sometimes mistakes happen, and we are here to help if there are any issues with your order.

We accept returns or exchanges only in the following cases:
While we do not generally offer returns, exchanges, or refunds, we are dedicated to your satisfaction and will assist with returns or exchanges if:

  • Your order was damaged during transit.

  • You received an incorrect item.

While we strive for perfection, human error can occasionally occur. If you believe you've received a damaged or incorrect product, we will do our best to resolve the issue.

How Soon Should I Request an Exchange?

If you wish to request an exchange, please send us an email within 24 hours of receiving your package. Include your order number, and please attach an unboxing video. The video should be uncut and unedited, starting from the moment you open the mailing package and clearly showing the defect or issue with the product. This is important for verifying the return request. Any breach of this policy may result in rejection of the request.

Return/Exchange Process:

  1. Once we receive your return request, our Quality Control team will review the issue.

  2. If your return is approved, you will need to ship the product back to us within 48 hours of receiving the approval.

  3. Please note that return shipping costs are the responsibility of the customer.

Important: We strongly recommend checking the size guides before purchasing to avoid size-related issues, as these are not eligible for exchange.

The Following Do Not Qualify for Exchange:

  • Products that are returned in a used or damaged condition.

  • Items returned due to size issues (please ensure you check the size guides before ordering).

  • Incorrect delivery address or failed delivery attempts that result in the package being returned to us. If this happens, you will be responsible for the additional shipping charges.

  • Products that are not faulty or damaged.

Contact Us:

If you have any questions or need assistance, feel free to reach out to us via email at info@aussieluv.com or message us on WhatsApp at +61 480087415. Support Appliable for US,UK & NZ Customer, Our team is here to help!

Thank you for choosing Aussieluv. We truly appreciate your business and want to ensure you’re completely satisfied with your purchase!